General
These general delivery conditions apply to every offer from Chocopuur and to every distance agreement concluded between Chocopuur and the customer. The customer is bound by the agreement in all cases, whether agreed via WhatsApp or by email. Deviations from and additions to any provision in an agreement and/or the general delivery conditions only apply if they have been recorded in writing by Chocopuur and only relate to the specific agreement. Any deviations from these general terms and conditions, whether tacitly or not, for a shorter or longer period of time, do not affect Chocopuur's right to demand immediate and strict compliance with these terms and conditions. The customer cannot assert any rights on the grounds that Chocopuur may appear to have applied these terms and conditions flexibly.
Products, Information, and Prices
Chocopuur is not responsible for any errors in products and/or associated information and may change them at any time without notice. Prices are in euros, including VAT. Prices stated on social media and in advertisements are subject to change without prior notice. Special offers are only valid while stocks last and during the specified term.
Delivery
Orders are always shipped at the customer's risk. We will always carefully package your order to minimize the risk of breakage/damage. The delivery time is 2 to 5 working days, unless otherwise agreed with the customer and recorded in writing. Exceeding the delivery times stated by Chocopuur, for whatever reason, never entitles the customer to claim damages or non-compliance with any obligation from the relevant agreement.
Cancellations
Once the order has been placed and paid for, it cannot be cancelled.
Copyrights and Intellectual Property Rights
All rights reserved. Nothing may be reproduced and/or made public via the internet, by printing, photocopying, microfilm, or in any other way without the prior written consent of Chocopuur. All photos are protected by copyright.
Revocation
Revocation of products delivered by Chocopuur is excluded, where it concerns products that cannot be returned due to their nature, are composed according to the consumer's specifications, or can quickly deteriorate or age, such as chocolate/sweets delivered by Chocopuur. Such products are therefore not eligible for return.
Liability
Chocopuur is never liable for indirect damage to the consumer or third parties (including consequential damage, loss of turnover and profit, loss of data, and immaterial damage), related to or arising from the agreement or the use or consumption of the products. Regardless of what is stipulated elsewhere in the agreement, Chocopuur's liability towards the consumer, for whatever reason, per event (whereby a connected series of events counts as one event) is limited to the purchase price of the respective product.